We accept all major U.S. credit and debit cards, bank payments, CashApp, Venmo, and select cryptocurrencies including Bitcoin, BitPay, Ethereum, and XRP. We also offer buy now pay later options through Klarna, Affirm, Afterpay, Sezzle, and Zip Pay.
ORDERS & PAYMENT
Can I cancel or modify my order?
You can cancel or modify your order before it has been processed. Orders are typically processed within 24 hours, but no later than 72 hours after purchase. To request a cancellation or modification, contact us as soon as possible.
How do I track my order?
Once your order ships, you'll receive a confirmation email with your tracking number. You can track your order directly on our website or through the carrier's website listed in your confirmation.
I didn't receive an order confirmation, what should I do?
If you didn't receive an order confirmation, please check your spam or junk folder first. If you still can't find it, reach out to us at orders@sidemoney.co and we'll get it sorted out.
PROCESSING & SHIPPING
What is your shipping policy?
We offer standard and expedited shipping on all domestic orders. Shipping rates are calculated at checkout based on your location and selected shipping method. Our fulfillment network spans multiple locations across the U.S., so your order is shipped from the facility closest to you for the fastest possible delivery.
How long does processing take?
Orders are typically processed within 24 hours, but no later than 72 hours after purchase. Once processed, standard shipping takes 10–14 business days and expedited shipping takes 3–5 business days.
Do you offer international shipping?
At this time, we only offer shipping within the United States. We apologize for any inconvenience.
What shipping options are available for my order?
We offer two shipping options at checkout — standard and expedited. Standard shipping takes 10–14 business days and expedited shipping takes 3–5 business days. Rates are calculated at checkout based on your location
RETURNS & EXCHANGES
What is your return policy?
We accept returns on all eligible items. To initiate a return, mail your item(s) to:
Sidemoney Returns 123 Main Street Philadelphia, PA 00000
Refunds will be processed upon receipt of the returned item(s).
Can I exchange an item?
Yes, we accept exchanges for items of equal or lesser value. For example, you can exchange an $80 item for another $80 item, two items that together equal $80, or one item of lesser value with the difference refunded back to you.
PRODUCTS
Do you have a size guide?
Yes, a size guide is available on each individual product page where applicable. Sizing may vary by garment so we recommend checking the guide before purchasing.
Will sold-out items be restocked?
Most items will be restocked. However, capsule collections and special projects are released at our discretion and may be archived without a restock. Sign up for our email list to stay up to date on restocks and new drops.
Can I buy Sidemoney in person?
Yes! Our City Series collection is currently available in person at two Foot Locker locations in Philadelphia — Parkwest and Quartermaster. We'll also be attending pop-ups and events throughout the year. Follow us on social media to stay up to date on where we'll be nex
CONTACT
How do I contact customer service?
You can reach us through the contact form on our website or by emailing us directly at hello@sidemoney.co. We're here to help.